Refund and Cancellation Policy

Effective Date: 1st May 2023

This Refund and Cancellation Policy ("Policy") governs the refund and cancellation terms for all products and services provided by Indiassetz ("Company") through its website, https://indiassetz.com and the mobile apps available on Android and Apple app stores. By purchasing or using any of our products or services, you acknowledge and agree to the terms of this Policy.

Refund Policy:

1.1. Product/Service Eligibility :

a. Refunds are applicable only to specific products/services mentioned on our Website, subject to the terms outlined in this Policy.

b. Certain products/services may have their own refund policies, which will be clearly communicated at the point of purchase.

1.2. Refund Requests :

a. All refund requests must be made in writing and sent to our customer support team within support@indiassetz.com from the date of purchase.

b. Refund requests should include the order details, reasons for the refund, and any supporting documentation, if applicable.

1.3. Eligibility for Refunds :

a. Refunds may be granted in the following cases:

i. Inability to deliver the purchased product/service as described on the Website.

ii. Product/service defects that significantly affect its functionality and cannot be resolved within a reasonable time frame.

iii. Instances where the Company fails to meet its obligations as stated in the terms and conditions found at https://indiassetz.com/terms-and-conditions.

1.4. Refund Process :

a. Upon receipt of a valid refund request, the Company will review the request within 7-10 working days.

b. If the refund request is approved, the Company will process the refund within 7-10 working days.

c. The refund will be issued using the same payment method used for the original purchase, unless otherwise agreed upon.

1.5. Non-Refundable Items/Services :

a. Certain items/services may be non-refundable, such as downloadable digital content, personalized services, or items explicitly marked as non-refundable.

2. Cancellation Policy:

2.1. Cancellation Requests:

a. Cancellation requests for products/services must be made in writing and sent to our customer support team.

b. The eligibility and terms for cancellations may vary depending on the specific product/service. Please refer to the individual terms and conditions found at https://indiassetz.com/terms-and-conditions for more details.

2.2. Refunds for Cancellations:

a. If a cancellation request is received within the eligible cancellation period, as specified in the respective product/service terms and conditions, a refund may be issued according to the refund policy applicable to that product/service.

2.3. Modifications to the Policy :

a. The Company reserves the right to modify this Policy at any time without prior notice. Any changes made will be effective immediately upon posting on the Website. It is your responsibility to review this Policy periodically for updates.

2.4. Contact Information :

If you have any questions or concerns regarding this Policy or require assistance with refunds or cancellations, please contact our customer support team at support@indiassetz.com.

2.5. Additional Terms and Conditions for Indiassetz :

2.5.1. Property Services:

a. Refunds are applicable for property services, such as property management, property valuation, and advisory services, if the Company fails to deliver the agreed-upon services as per the contract.

b. Refunds will be evaluated on a case-by-case basis, considering factors such as the nature of the service, status and completion of the service.